Agreement to our legal terms. We are Connectifi Inc. ("Company," "we," "us," "our"), a company registered in Canada. These Legal Terms form a binding agreement between you and Connectifi governing your access to and use of our Services. By using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

We operate the website https://connectifi.ca (the "Site"), our Voice AI phone-answering service, related mobile applications, and any other related products and services (collectively, the "Services"). You can reach us by phone at +1 (450) 809-6322, by email at [email protected], or by mail at 102-1150 rue Lévis, Terrebonne, QC J6W 5S6, Canada.

We may change these Legal Terms at any time and will update the "Last updated" date when we do. Continuing to use the Services after a change means you accept the new terms. The Services are intended for users who are at least 18 years old.

01Our services

Connectifi provides an AI-powered voice receptionist that answers calls, books appointments, and routes conversations for small businesses, along with related web and mobile applications. Information provided through the Services is not intended for distribution in any jurisdiction where that would be contrary to law. If you access the Services from another location, you do so on your own initiative and are responsible for complying with local law. The Services are not built to comply with industry-specific regulations such as HIPAA, FISMA, or GLBA — if your use of the Services would be subject to those laws, you may not use the Services.

02Intellectual property rights

Our content and marks

We own or license all intellectual property in our Services — source code, databases, software, designs, audio, video, text, and graphics (the "Content"), and our trademarks and logos (the "Marks"). Our Content and Marks are protected by copyright and trademark law in Canada and internationally.

Your use of our services

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or print Content for your personal, non-commercial use or internal business purposes only. Any other use requires our prior written permission.

Your submissions and contributions

If you send us a question, comment, suggestion, or other feedback ("Submissions"), you assign to us all intellectual property rights in it. If you post content through the Services ("Contributions"), you grant us an unrestricted, worldwide license to use, reproduce, and distribute that content. You are solely responsible for your Contributions.

03User representations

By using the Services, you represent that: (1) any registration information you provide is true, accurate, and complete, and you'll keep it that way; (2) you have the legal capacity to agree to these Terms and are not a minor in your jurisdiction; (3) you won't access the Services through automated means; (4) you won't use the Services for any illegal purpose; and (5) your use won't violate any applicable law.

04User registration

You may need to register to use parts of the Services. You're responsible for keeping your password confidential and for all activity under your account. We may remove or change a username we determine, at our discretion, to be inappropriate.

05Purchases and payment

We accept Visa, Mastercard, and American Express. You agree to provide current, complete, and accurate billing information. Payments are in Canadian dollars, and applicable sales tax is added. We may refuse any order and correct pricing errors, including after a payment has been made.

06Subscriptions

Billing and renewal

Your subscription renews automatically unless you cancel it. You authorize us to charge your payment method on a recurring basis without requiring separate approval for each charge.

Cancellation

All purchases are non-refundable. An account administrator can cancel a subscription at any time through the account's billing settings. Cancellations sent by SMS, email, or phone call are not accepted. Cancellations take effect on the next renewal date.

Data handling after cancellation

When an account is canceled, its services and data are permanently deleted within 24 hours, and cannot be recovered after that. You're responsible for exporting any data you need before canceling. Connectifi is not liable for losses arising from an inability to restore prior account information.

07Software

Any software we provide alongside the Services is governed by an accompanying license agreement where one exists; otherwise, we grant you a non-exclusive, revocable, non-transferable license to use it solely in connection with the Services. Software is provided "as is," without warranty of any kind.

08Prohibited activities

You may not use the Services for anything other than their intended purpose. You agree not to:

Systematically retrieve data to build a database or directory
Trick, defraud, or mislead us or other users
Circumvent or interfere with the Services' security features
Harass, abuse, or harm someone using information from the Services
Use the Services in a way that's inconsistent with applicable law
Upload viruses or material that disrupts the Services
Use bots, scripts, or scrapers against the Services
Impersonate another user
Decompile or reverse engineer any part of the software
Use the Services to compete with us without our consent
Sell or transfer your account

09User-generated contributions

If the Services invite you to contribute content, you represent that: the content doesn't infringe on anyone else's rights; you have the licenses and permissions needed to post it; it isn't false, misleading, obscene, or harassing; and it doesn't violate any applicable law.

10Contribution license

By posting Contributions, you grant us an unrestricted, worldwide, royalty-free license to host, use, reproduce, and distribute them for any purpose, while you retain ownership of your Contributions. We aren't liable for statements within your Contributions, and we can edit, re-categorize, or remove any Contribution at our discretion.

11Guidelines for reviews

If you post a review, you must have firsthand experience with what you're reviewing, avoid offensive language and references to illegal activity, disclose any competitive affiliation, and avoid false or misleading statements or organized review campaigns. We may accept, reject, or remove reviews at our discretion.

12Mobile application license

If you access the Services through a mobile app, we grant you a revocable, non-exclusive, non-transferable, limited license to install and use it on devices you own or control. You may not decompile or reverse engineer the app, remove proprietary notices, or use it outside its intended purpose. Terms from Apple and Google, as applicable app distributors, also apply and are incorporated by reference.

13Social media

If you connect a third-party account (a "Third-Party Account") to the Services, you confirm you're entitled to disclose that account's login information and to grant us the access we request without breaching that account's own terms. Your relationship with any third-party provider is governed solely by your agreement with that provider.

14Third-party websites and content

The Services may link to third-party websites or content we don't operate or control. We don't monitor them for accuracy and aren't responsible for them. A link doesn't imply our endorsement, and you access third-party sites at your own risk.

15Advertisers

We may allow advertisers to display ads in parts of the Services. We simply provide that space and have no other relationship with those advertisers.

16Services management

We may, but aren't obligated to: monitor the Services for violations of these Terms; take legal action against anyone who violates them; restrict or remove Contributions; and otherwise manage the Services to protect our rights and property.

17Privacy policy

We care about data privacy and security. Please review our Privacy Policy, which is incorporated into these Legal Terms. By using the Services, you agree to be bound by it.

18Copyright infringement

We respect intellectual property rights. If you believe material on the Services infringes your copyright, contact us using the details in Section 35. Under applicable law, you may be liable for damages if you make a material misrepresentation in a copyright claim.

19Term and termination

These Legal Terms stay in effect while you use the Services. We may deny access to the Services to anyone, for any reason, including a breach of these Terms, at our discretion and without notice. If we terminate your account, you may not register a new one.

20Modifications and interruptions

We may change, modify, or remove content from the Services at any time without notice, and we can't guarantee the Services will always be available. We may experience hardware, software, or maintenance interruptions and aren't liable for losses caused by that downtime.

21Governing law

Flagged for your review The source document we redesigned this from named "the State of Tennessee" as the governing law, while separately naming Quebec, Canada as the arbitration venue — those two can't both be right for a Canadian company, so we've replaced it below with Quebec/Canada. Please confirm this with a lawyer before publishing.

These Legal Terms, and your use of the Services, are governed by the laws of the Province of Quebec and the federal laws of Canada applicable in Quebec, without regard to conflict-of-law principles.

22Dispute resolution

Informal negotiations

Before starting arbitration, the parties agree to try to resolve any dispute informally for at least thirty (30) days, beginning when one party gives the other written notice of the dispute.

Binding arbitration

If informal negotiations don't resolve the dispute, it will be settled by binding arbitration under the applicable commercial arbitration rules. You understand that, without this provision, you would have the right to sue in court and to a jury trial. Arbitration will take place in Quebec, Canada. No dispute may be brought more than one (1) year after the cause of action arose.

Restrictions

Arbitration is limited to the dispute between the parties individually. No class-action arbitration or representative proceedings are permitted.

Exceptions

Disputes involving intellectual property rights, allegations of theft or unauthorized use, or claims for injunctive relief are not subject to the arbitration provisions above.

23Corrections

The Services may contain typographical errors, inaccuracies, or omissions. We may correct these and update information at any time without prior notice.

24Disclaimer

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We make no warranty about the accuracy or completeness of the Services' content.

25Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, consequential, exemplary, incidental, special, or punitive damages arising from your use of the Services. Our total liability will be limited to the amount you paid us in the one (1) month before the event giving rise to the claim.

26Indemnification

You agree to defend, indemnify, and hold us harmless from any claim or demand made by a third party arising from: your Contributions; your use of the Services; your breach of these Terms; or your violation of a third party's rights.

27User data

We maintain data you transmit through the Services for the purpose of managing performance. While we perform routine backups, you're solely responsible for your data, and we have no liability for its loss or corruption.

28Electronic communications, transactions, and signatures

Visiting the Services, emailing us, and completing our online forms are all electronic communications. You consent to receive electronic communications from us, and you agree that electronic signatures, contracts, and records satisfy any legal requirement that they be in writing.

29SMS text messaging

To stop receiving SMS messages from us, reply "STOP" to any text. Message and data rates may apply based on your carrier. For questions, email [email protected] or call +1 (450) 809-6322.

30Canadian users and residents

If a complaint isn't resolved to your satisfaction, Quebec consumers may contact the Office de la protection du consommateur. Canadian residents may also pursue any provincial remedies available to them under law.

31Miscellaneous

These Legal Terms are the entire agreement between you and us. Our failure to enforce a right isn't a waiver of it. We may assign our rights and obligations at any time. If any provision is found unenforceable, the rest remain in effect. Nothing here creates a joint venture, partnership, or employment relationship.

32Account transfer and usage restrictions

Account ownership

Each account is owned and controlled by the original account holder, who may grant access to authorized users within their organization but remains responsible for all activity on the account.

No transferring accounts

You may not transfer, assign, sell, lease, or share your Connectifi account with anyone outside your organization, unless we've authorized it in writing.

Restrictions on content and material

Content, data, and materials in your account are for use by you and your authorized users only. Contact data (names, phone numbers, email addresses) may be exported in line with applicable privacy laws.

Consequences

An unauthorized transfer will result in immediate account termination, and we reserve the right to pursue any available legal remedy.

33Phone messaging policy

Messaging sent through the Connectifi platform must follow Application-to-Person (A2P) messaging standards. Key requirements:

Consent (opt-in): can't be bought, sold, or exchanged — SMS only goes to opted-in contacts
Opt-out: an initial message must include wording like "Reply STOP to unsubscribe"
Sender identification: every initial message must clearly identify the sender
Prohibited content: no messages about alcohol, firearms, gambling, tobacco, or adult content
No filtering evasion: no intentionally misspelled words or spreading messages across many numbers to dodge spam filters

SMS ramp-up model

New accounts follow an 8-level sending ramp:

Level	SMS sending limit (24h)
1	100
2	250
3	500
4	750
5	1,500
6	2,250
7	3,000
8	3,000+

Error and opt-out monitoring

We send a violation notice when an account's error rate reaches 8% or its opt-out rate reaches 1%. We may temporarily restrict an account at a 12.5% error rate or a 2.5% opt-out rate. Healthy targets are a 0–6% error rate and a 0–1% opt-out rate.

34Additional charges for usage-based services

Subscribers may incur additional per-usage charges, including:

Answering machine detection — $0.01125 / call
Call recording — $0.00375 / min; storage $0.00075 / min / month
Call transcription — $0.036 / min
Conference calls — $0.0027 / min / participant
Content AI — $0.135 / 1,000 words; $0.09 / image
Conversation & Voice AI — $0.03 / message; $0.195 / minute
Domain purchase — $15 / domain
Email verification — $0.0037 / verification; outbound email — $0.001 / email
Funnel AI — $1.485 / funnel
Making calls — $0.021 / min; receiving calls — $0.0128 / min
Text messages — $0.0119 / segment
Voicemail drops — $0.027 / min
WhatsApp messages — $0.111 / conversation
Workflow AI — $0.045 / GPT-4 execution; $0.0225 / GPT-3.5 execution

All charges exclude taxes and surcharges. Pricing is subject to change without prior notice.

Worth checking These per-unit rates read like a pass-through of your infrastructure provider's own usage pricing. Confirm they're still current before this page goes live — they're the kind of number that quietly goes stale.

35Contact us

To resolve a complaint or ask about the Services, contact us:

Connectifi Inc. 102-1150 rue Lévis, Terrebonne, QC J6W 5S6, Canada
Phone: +1 (450) 809-6322
Email: [email protected]