Terms &
Conditions.

We operate the website https://connectifi.ca (the "Site"), the mobile applications Lead Connector, Kollab by Lead Connector, and Connectifi (the "App"), and any related products and services (collectively, the "Services"). You can contact us by phone at (450) 232-6322, by email at [email protected], or by mail at 102-1150 rue Lévis, Terrebonne, QC J6W 5S6, Canada.

We reserve the right to make changes to these Legal Terms at any time and will notify you by updating the "Last updated" date. Continued use of the Services after such changes constitutes your acceptance of the new terms. The Services are intended for users who are at least 18 years old.

01Our services

The information provided through the Services is not intended for distribution to any person or entity in any jurisdiction where such use would be contrary to law. Users accessing the Services from other locations do so on their own initiative and are responsible for compliance with local laws. The Services are not tailored to comply with industry-specific regulations (HIPAA, FISMA, GLBA) — if your interactions would be subject to such laws, you may not use the Services.

02Intellectual property rights

Our content and marks

We are the owner or licensee of all intellectual property rights in our Services, including source code, databases, software, website designs, audio, video, text, photographs, and graphics (the "Content"), as well as the trademarks, service marks, and logos (the "Marks"). Our Content and Marks are protected by copyright and trademark laws in Canada, the United States, and around the world.

Your use of our services

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print Content for your personal, non-commercial use or internal business purpose only. Any other use requires our express prior written permission.

Your submissions and contributions

By sending us any question, comment, suggestion, or feedback ("Submissions"), you assign to us all intellectual property rights in that Submission. By posting content through the Services ("Contributions"), you grant us an unrestricted, perpetual, worldwide license to use, reproduce, distribute, and exploit that content. You are solely responsible for your Contributions.

03User representations

By using the Services, you represent and warrant that: (1) all registration information is true, accurate, and complete; (2) you will maintain that accuracy; (3) you have the legal capacity to agree to these Terms; (4) you are not a minor in your jurisdiction; (5) you will not access the Services through automated means; (6) you will not use the Services for any illegal purpose; and (7) your use will not violate any applicable law.

04User registration

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all use of your account. We reserve the right to remove or change a username that we determine, in our sole discretion, to be inappropriate.

05Purchases and payment

We accept Visa, Mastercard, and American Express. You agree to provide current, complete, and accurate purchase and account information for all purchases. All payments shall be in Canadian dollars. Sales tax will be added as required. We reserve the right to refuse any order and to correct any pricing errors, even after payment.

06Subscriptions

Billing and renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge.

Cancellation

All purchases are non-refundable. An administrator may cancel the subscription at any time via app.connectifi.ca → Settings → Company Billing, or via billing.app.connectifi.ca. Cancellations submitted via SMS, email, or phone will not be honored. All cancellations are effective as of the renewal date.

Data handling post-cancellation

Upon cancellation, all services and data associated with the account will be permanently deleted within 24 hours. Data recovery is not possible after this time frame. Clients are solely responsible for exporting any necessary data before account cancellation. Connectifi shall not be held liable for any losses arising from the inability to restore prior account information.

07Software

We may include software for use with our Services. If accompanied by a EULA, that EULA governs. Otherwise, we grant you a non-exclusive, revocable, non-transferable license to use the software solely in connection with our Services. Software is provided "AS IS" without warranty of any kind.

08Prohibited activities

You may not access or use the Services for any purpose other than that for which we make them available. You agree not to:

• Systematically retrieve data to compile a database or directory.
• Trick, defraud, or mislead us or other users.
• Circumvent or interfere with security features of the Services.
• Harass, abuse, or harm another person using information from the Services.
• Use the Services in a manner inconsistent with any applicable laws.
• Upload viruses, Trojan horses, or material that disrupts the Services.
• Engage in automated use of the system (scripts, bots, scrapers).
• Attempt to impersonate another user.
• Decipher, decompile, or reverse engineer any of the software.
• Use the Services to compete with us or for any revenue-generating endeavor without our consent.
• Sell or transfer your profile.

09User generated contributions

The Servces may invite you to contribute content. When you create or make aailable any Contributions, you represent and warrant that: the content does not infringe any third-party rights; you have all necessary licenses and permissions; your Contributions are not false, misleading, obscene, harassing, or otherwise objectionable; and your Contributions do not violate any applicable law.

10Contribution license

By posting Contributions, you grant us an unrestricted, perpetual, non-exclusive, royalty-free, worldwide license to host, use, reproduce, modify, publish, translate, and distribute those Contributions for any purpose. You retain full ownership of your Contributions. We are not liable for any statements in your Contributions and have the right to edit, re-categorize, or delete any Contribution at our sole discretion.

11Guidelines for reviews

When posting a review, you must: (1) have firsthand experience with the entity being reviewed; (2) avoid offensive or discriminatory language; (3) avoid references to illegal activity; (4) not be affiliated with competitors if posting negative reviews; (5) not post false or misleading statements; and (6) not organize a campaign to post reviews. We may accept, reject, or remove reviews at our sole discretion.

12Mobile application license

If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited license to install and use the App on devices you own or control. You shall not decompile or reverse engineer the App, remove proprietary notices, or use the App for any purpose for which it is not designed. Terms from Apple and Google (as "App Distributors") also apply and are incorporated by reference.

13Social media

You may link your account to Third-Party Accounts. You represent that you are entitled to disclose login information or grant access without breaching the terms of those accounts. We may access and store content provided through your Third-Party Accounts. Your relationship with any Third-Party Service Provider is governed solely by your agreement with that provider.

14Third-party websites and content

The Services may contain links to Third-Party Websites and content. We do not investigate, monitor, or check such content for accuracy and are not responsible for it. Inclusion of links does not imply endorsement. If you decide to access Third-Party Websites, you do so at your own risk.

15Advertisers

We allow advertisers to display advertisements in certain areas of the Services. We simply provide the space and have no other relationship with advertisers.

16Services management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations; (2) take legal action against violators; (3) refuse, restrict, or disable any Contributions; (4) remove content that is excessive or burdensome; and (5) otherwise manage the Services to protect our rights and property.

17Privacy policy

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

18Copyright infringements

We respect intellectual property rights. If you believe material on the Services infringes your copyright, please notify us using the contact information below. Please note that under applicable law, you may be held liable for damages if you make material misrepresentations.

19Term and termination

These Legal Terms remain in effect while you use the Services. We reserve the right, in our sole discretion and without notice, to deny access to the Services to any person for any reason, including breach of these Terms. If we terminate your account, you may not register a new one.

20Modifications and interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time without notice. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or maintenance interruptions and have no liability for any loss caused by such downtime.

21Governing law

These Legal Terms and your use of the Services are governed by the laws of the State of Tennessee, without regard to conflict of law principles.

22Dispute resolution

Informal negotiations

The Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. Such negotiations commence upon written notice from one Party to the other.

Binding arbitration

If informal negotiations fail, the Dispute will be resolved by binding arbitration under the AAA Commercial Arbitration Rules. You understand that without this provision, you would have the right to sue in court and have a jury trial. Arbitration will take place in Quebec, Canada. No Dispute may be commenced more than one (1) year after the cause of action arose.

Restrictions

Any arbitration shall be limited to the Dispute between the Parties individually. No class-action arbitration or representative proceedings are permitted.

Exceptions

Disputes concerning intellectual property rights, allegations of theft or unauthorized use, and claims for injunctive relief are not subject to the arbitration provisions above.

23Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and update information at any time without prior notice.

24Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT.

25Limitations of liability

IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR LIABILITY WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US DURING THE ONE (1) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

26Indemnification

You agree to defend, indemnify, and hold us harmless from any loss, damage, liability, claim, or demand made by a third party arising out of: your Contributions; use of the Services; breach of these Terms; any breach of your representations; or your violation of the rights of a third party.

27User data

We maintain data that you transmit to the Services for managing performance. Although we perform routine backups, you are solely responsible for your data. We shall have no liability for any loss or corruption of data.

28Electronic communications, transactions, and signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that electronic signatures, contracts, and records satisfy any legal requirement that such communication be in writing.

29SMS text messaging

To stop receiving SMS messages, reply "STOP" to the text. Message and data rates may apply based on your carrier. For questions, email [email protected] or call (450) 232-6322.

30Canadian users and residents

If any complaint is not satisfactorily resolved, Quebec consumers may contact the Office de la protection du consommateur. Canadian residents may also pursue any applicable provincial remedies available under law.

31Miscellaneous

These Legal Terms constitute the entire agreement between you and us. Our failure to exercise any right shall not operate as a waiver. We may assign our rights and obligations at any time. If any provision is unenforceable, the remaining provisions remain in effect. No joint venture, partnership, or employment relationship is created by these Terms.

32Account transfer and usage restrictions

Account ownership

Each account is owned and controlled solely by the original account holder. The account holder may grant access to authorized users within their organization but remains responsible for all activity.

Prohibition on account transfers

Account holders are strictly prohibited from transferring, assigning, selling, leasing, or sharing their Connectifi account with any external party unless explicitly authorized in writing by Connectifi.

Restrictions on content and material

All content, data, and materials generated, stored, or processed within your account are for use exclusively within your Connectifi account by you and your authorized users. Contact data (names, phone numbers, email addresses) may be exported in compliance with applicable privacy laws (GDPR, CCPA, CAN-SPAM).

Consequences

Any unauthorized transfer will result in immediate account termination. Connectifi reserves the right to pursue all available legal remedies.

33Phone messaging policy

All messaging transmitted via the Connectifi platform must comply with Application-to-Person (A2P) messaging standards. Key requirements:

• Consent (opt-in): Cannot be bought, sold, or exchanged. SMS should only be sent to opted-in contacts.
• Opt-out: Initial messages must include language like "Reply STOP to unsubscribe."
• Sender identification: Every initial message must clearly identify the sender.
• Prohibited content: No messages related to alcohol, firearms, gambling, tobacco, or adult content.
• No filtering evasion: No intentionally misspelled words or snowshoeing across many numbers.

SMS ramp-up model

Starting February 1, 2024, new accounts follow an 8-level ramp:

Error and opt-out monitoring

A violation email is sent when error rate hits 8% or opt-out rate hits 1%. Temporary account restriction triggers at 12.5% error rate or 2.5% opt-out rate. Good targets: error rate 0–6%, opt-out rate 0–1%.

34Additional charges for usage-based services

Subscribers will incur additional per-usage charges for:

• Answering Machine Detection — $0.01125 / call
• Call Recording — $0.00375 / min; storage $0.00075 / min / month
• Call Transcription — $0.036 / min
• Conference Calls — $0.0027 / min / participant
• Content AI — $0.135 / 1,000 words; $0.09 / image
• Conversation & Voice AI — $0.03 / message; $0.195 / minute
• Domain Purchase — $15 / domain
• Email Verification — $0.0037 / verification; Emails — $0.001 / email
• Funnel AI — $1.485 / funnel
• Making Calls — $0.021 / min; Receiving Calls — $0.0128 / min
• Text Messages — $0.0119 / segment
• Voicemail Drops — $0.027 / min
• WhatsApp Messages — $0.111 / conversation
• Workflow AI — $0.045 / GPT-4 execution; $0.0225 / GPT-3.5 execution

All charges are exclusive of taxes or surcharges. Pricing is subject to change without prior notice.

35Contact us

To resolve a complaint or receive further information about the Services, please contact us: