01Information we collect
When you visit connectifi.ca, request the Voice AI demo, or use our services, we may collect the following:
Personal information
- Your name and business name
- Email address and phone number
- Billing and payment details, if you subscribe to a plan
- What you tell us in the demo form or during a demo call — for example, what you'd like your Voice AI to handle
- Information shared by callers during a call our Voice AI answers on a client's behalf, such as a caller's name, callback number, and the content of the call
Non-personal information
- IP address and browser type
- Device information
- Pages visited on our site
- Time and date of access
- Referring websites
02How we use your information
We use this information to:
- Provide, operate, and maintain connectifi.ca and the Voice AI service
- Set up, configure, and run a client's Voice AI — answering calls, booking appointments, transferring calls, and taking messages
- Process subscription payments
- Respond to demo requests, support questions, and other enquiries
- Improve how our Voice AI understands and responds to callers
- Analyze usage and website performance
- Comply with legal obligations or protect our legal rights
03How we share your information
We do not sell, trade, or rent your personal information. We may share it in the following situations:
With service providers
We work with third-party providers for telephony and voice infrastructure, hosting, payment processing, and appointment scheduling, who process information on our behalf to deliver the service.
Legal compliance
If required by law or in response to a valid legal process, we may disclose information to relevant authorities.
Business transfers
If Connectifi is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
04Cookies and tracking technologies
connectifi.ca uses cookies and similar technologies to understand how the site is used and to improve it. You can control or disable cookies in your browser settings, though some features of the site may not work as intended if you do.
05Voice calls and call recordings
Calls to a Connectifi Voice AI number — including our demo line — may be recorded and transcribed so the AI can understand and respond, and so we and our clients can review and improve call quality. Where required by law, callers are notified that a call may be recorded.
A client business using Connectifi is responsible for complying with call-recording consent laws that apply to its own calls and callers. Connectifi provides tools to support that disclosure, but the client's compliance obligations are its own.
06Data retention
We keep personal information, including call recordings and transcripts, for as long as needed to provide the service, support a client's business, or meet legal and accounting requirements — then delete or anonymize it.
07Data security
We take reasonable administrative, technical, and physical steps to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
08Third-party links
Our website may link to external sites we don't operate. We aren't responsible for their content or privacy practices, and we encourage you to review their policies when you visit them.
09Your data rights
Depending on where you live, you may have rights to:
- Access the information we hold about you
- Correct inaccurate data
- Request deletion of your personal information
- Restrict how your data is processed
- Object to certain processing of your data
To exercise any of these rights, contact us at [email protected]. We'll respond in line with applicable law.
10Children's privacy
connectifi.ca is not directed at children under 13, and we don't knowingly collect personal information from them. If we learn that a child under 13 has given us personal information, we'll take steps to delete it.
11Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be posted on this page with a revised date. We encourage you to check back periodically.
12Contact us
Questions about this Privacy Policy or how we handle your information?
By using connectifi.ca, you acknowledge that you have read, understood, and agree to this Privacy Policy.